An Introduction to AI in Customer Service

Recently, the customer service industry has experienced a dramatic increase in Artificial Intelligence (AI) adoption.

McKinsey, in its report on The State of AI in 2022, surveyed business leaders on different use cases to determine AI’s most common applications. The most prevalent response was that of Service Operations Optimization with 24 percent of companies identifying the use of AI.

Explore this RingCentral eBook to further understand:

· Impact of AI within the Customer Service industry

· Challenges to AI adoption

· Growth potential for organizations implementing AI solutions

· Key steps to integrating AI into CX